Help & Support
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Frequently Asked Questions
Where is my order?
<p>You can track your order anytime <a href="/contact/?reason=2" target="_blank">here</a>. We aim to get all orders to you within 3 working days. This can change depending on the shipping method you've chosen and the delivery location. If you have any questions regarding your order, <a href="/contact/?reason=2" target="_blank">contact us</a>.</p>
What are the delivery charges?
<p>We deliver worldwide. See below for a breakdown of the different delivery options we provide, as well as the pricing:</p> <div style="height: 18px;"> </div> <p class="no-margin"><strong>UK:</strong></p> <ul style="margin-left: 20px; margin-top: 20px;"> <li>UK Economy Delivery: £4.00</li> <li>Royal Mail 1st Class: £6.00</li> <li>Special Next Day Delivery: £9.50</li> <li>Store Collect (Freshwater, Isle of Wight): Free</li> </ul> <p class="no-margin"><strong>EU:</strong></p> <ul style="margin-left: 20px; margin-top: 20px;"> <li>EU Delivery: £6.00</li> <li>EU Tracked & Signed Delivery: £15.50</li> </ul> <p class="no-margin"><strong>Rest of World:</strong></p> <ul style="margin-left: 20px; margin-top: 20px;"> <li>International Delivery: £7.00</li> <li>International Tracked & Signed Delivery: £18.00</li> </ul> <p>(UK & EU prices include the cost of VAT)</p>
How can I return an item?
<p>For standard orders, you may cancel or return your products at any time up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you. However, unless they are defective we cannot accept returns of custom products, or any products that have been washed or worn.</p> <p>Returns of products delivered inside the UK are free of charge if you use the Freepost label included in the package.</p> <p>If you've lost the Freepost Label, you can send it back to the address below. Just make sure to state your order number, reason for returning and what you'd like us to do with the return.</p> <p><span>Freepost RTXA-XYBX-SBKX</span><br /><span>Rapanui</span><br /><span>Hooke Hill</span><br /><span>Freshwater</span><br /><span>Isle of Wight</span><br /><span>PO40 9BG</span></p>
What size am I?
<p>All of our products are standard UK high street sizes. All sizes are displayed on each product page, but if you need more info you can check out our <a href="/contact/?reason=3" target="_blank">sizing info page</a>.</p>
Can I change my delivery address?
<p>Yes you can, as long as your order hasn't been dispatched yet. Please <a href="/contact/" target="_blank">contact us</a> as soon as possible to get this sorted. To track your order status, <a href="/contact/?reason=2" target="_blank">click here</a>.</p>
Why don't you ship to my country?
<p>We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it is normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets. We are unable to offer shipping to a country on a one-off basis, or change territories by request.</p>
I've lost the returns form, can I still return an item?
<p>Yes if you wish to exchange your garment for any reason, just send your original purchase back in perfect saleable condition using the instructions below. We will send out a replacement free of charge. Please make sure you've read and understood the returns policy at the bottom of this FAQ.</p> <p> </p> <p>1. Make sure to include in the return: <strong>order number</strong>, <strong>return/exchange,</strong> <strong>reason for returning </strong>and <strong>if exchange state what you'd like this to be exchanged for</strong>. Please note, if you don’t provide this information it will take us significantly longer to process your return.</p> <p>2. Send it back to us using the freepost address below. Please note, this is only valid in the UK.</p> <p>Freepost RTXA-XYBX-SBKX</p> <p>Rapanui</p> <p>Hooke Hill</p> <p>Freshwater</p> <p>Isle of Wight</p> <p>PO40 9BG</p> <p> </p> <p>UK returns generally take around 5 working days to return back to us, you'll receive an email updating you when we've received the order back.</p> <p>We cannot offer returns or exchanges on custom products, unless defective. We cannot accept returns that have been washed or worn, unless defective. The right to cancel your order starts from the moment you place your order and does not end until 14 days after purchase or 28 days after dispatch.</p>